Terms of service

Italian version, followed by the English version

Italian version, Below the English version

1.The following general conditions of sale govern the sales contract for the products purchased on the website www.lostileitaliano.eu in compliance with current regulations on electronic commerce and distance contracts.
By placing the purchase order, the customer declares to have read and accepted automatically, unconditionally and in full all the information and the general conditions of sale and payment.
The buyer can contact the seller directly if he wants clarification.
No other general or particular conditions of sale communicated by the buyer can be added or excluded from these general conditions. The customer chooses and purchases the products offered online by viewing the information sheets describing each item and is therefore the only person responsible for the choice and adequacy of the product ordered according to his needs.
The photographs and videos of the products are indicative and not binding; any discrepancies may depend on the IT tools used by the customer when consulting the site.

Within 24 hours of purchase, the customer has the right to withdraw from the contract and obtain a refund of the amounts paid. As required by law within 14 days of purchase, the customer has the right to return the purchased item if it is not to his liking. It is understood that in this case all shipping and packaging costs for the return of the item will be borne by the buyer.
In any case, items not properly packaged, damaged by the buyer or damage caused by return shipping cannot be replaced or refunded. The customer, upon receipt of the goods and before signing the acknowledgment of receipt of the package, must check:
- that the number of packages corresponds to that indicated on the accompanying document;
- that the packages are intact, not wet or damaged (in this case, check the contents of the package)
All products I ship travel with transport damage insurance.
In this sense, in the case of packaging that is not intact and / or damaged, the customer can decide to accept with reserve, indicating the detailed and dated reasons, possibly attaching a photograph.
If the customer does not report any reservation (dispute) on the delivery document, he cannot request any damage and / or deficiency due to transport.
In case of replacement, the goods must be well packed and in their original packaging together with the delivery documents.
Once the package has been received, the seller checks its integrity and proceeds with the formulation of a repair estimate, in which the goods are not covered by warranty or replacement.

The delivery deadline is not to be considered mandatory.
The sales company is considered exempt from any responsibility in case of delay in delivery, when the delay is due to force majeure.

In case of unavailability of a requested item, it is the seller's responsibility to promptly inform the customer; may decide to cancel or modify the order. In case of cancellation, the amount paid is refunded.
It is never possible to cancel orders for a custom product.
Billing information or delivery location can be changed by sending an email notification prior to the shipping date.

Payment can be made in one of the following ways:
A) payment with Visa, MasterCard, Maestro, Master, Visa and Visa Electron credit cards.
B) payment by bank transfer to Credito Cooperativo Umbria

Iban IT68A0707521600000000720527 - Bic icraitrrtv0 - in the name of Renzini Alessandro
C) payment via PostePay with payment on card n. 5333171071392985
D) payment via Paypal with reference to info@lostileitaliano.eu

The seller undertakes to guarantee the best possible assistance in the interest of the customer and in compliance with current legislation on warranty rights (Consumer Code).
All products have a 24-month warranty on conformity defects from the date of delivery; while for products invoiced to companies or individuals with a VAT number, the warranty is 12 months.
The products must be used correctly and must be properly maintained.
In case of breakage of a product under warranty, it is the customer's responsibility to properly pack the product or any defective or damaged part in the original packaging and bear the transport costs.

Delivery times may vary from 3 to 14 working days depending on the requested item. When packing, you need to add shipping times, which vary by destination.
Packaging times vary from 3 to 5 working days, to these must be added the shipping times which vary according to the destination, usually ranging from 3 to 10 working days.
The estimated delivery date of the order is consulted through the shipper's location service.
Shipping costs are calculated directly on the purchase form based on the place of delivery and the volume of the package. These are automatically considered by the platform at the time of purchase.