Refund Policy Information

Right of Withdrawal and Return Policy

The customer has the right to withdraw from the purchase, without having to provide any reason, within 14 days from the day they receive the product.

How to exercise the right of withdrawal

To exercise the right of withdrawal, the customer must send a communication to Lo Stile Italiano di Alessandro Renzini (via email to the address indicated in the “Contacts” section), specifying the intention to withdraw from the purchase and the order number.

After the communication, the customer has 14 days to return the product to the address indicated by the seller.

Refund

The refund will be made within 14 days from the receipt of the returned goods, subject to verification of its condition and the completeness of the components. The seller will refund the customer the entire amount paid, including the standard shipping costs incurred for the initial delivery.

The refund will be executed using the same payment method used for the purchase, unless a different agreement is made that does not incur additional costs for the customer.

The return shipping costs are the responsibility of the customer, unless a different written agreement is made.

Conditions of the returned goods

• The product must be returned in the same condition in which it was delivered;
• complete with all components;
• carefully packaged, in order to ensure its safety during transport.

The customer is responsible for any decrease in value of the goods resulting from use other than that necessary to verify their nature, characteristics, and proper functioning.

In case of damage caused by inadequate packaging or improper use, the refund may be partial or denied.

During the return shipping, the responsibility and risk of transport remain with the customer until delivery to the seller. It is recommended to use a tracked and insured shipping method against damages.

Exceptions to the right of withdrawal

• customized, modified, or restored items at the customer's request;
• items on approval or made for a specific need;
• goods that, by their nature, cannot be returned without risk of damage.

Private and professional customers

The right of withdrawal applies to private customers (consumers) who purchase for personal use not related to professional activities. For purchases made by professionals or companies, any return or refund requests may be evaluated and agreed directly with the seller.

Non-EU customers

For customers residing outside the European Union, any returns or refund requests must be agreed in advance with the seller.

Contacts to exercise the right of withdrawal

Lo Stile Italiano di Alessandro Renzini
Via Cadibona 22 – 06012 Città di Castello (PG), Italy
Email: info@lostileitaliano.eu
Phone: +39 329 595 3920

Text compliant with Directive 2011/83/EU and Legislative Decree 206/2005 – Consumer Code.